Freshdesk
Omnichannel customer support platform offering ticketing, chat, automation, and self-service portals for businesses of all sizes.
- Founded
- 2010
- Market position
- challenger
Key features
- Ticket management
- Live chat and messaging
- Automation and workflows
- Knowledge base and self-service
- Multichannel support
Pricing
Free
—
per seat
- 10
- 10
- Email and social ticketingTicket trend reportKnowledge baseTeam collaborationData security
Growth
—
per seat
- 1
- TicketingCustomer portalReportsAutomationMarketplace appsHelpdesk reportsCustomer satisfaction surveys
Pro
—
per seat
- 1
- Everything in GrowthCustom support portalsCustom objectsAdvanced ticketing and routingCustom reports and dashboardsMultiple SLA policiesMultilingual knowledge baseBusiness hours across time zonesUp to 5,000 collaborators
Pro + AI Copilot
—
per seat
- 1
- Everything in ProFreddy AI Copilot tools
Enterprise
—
per seat
- 1
- Everything in ProAudit logsApproval workflowsSkills-based assignmentsSandbox environmentEnhanced securityIP whitelistingCustom agent rolesAgent shifts
Freddy AI Agent 500 sessions
—
usage based
- 500
- Freddy AI Agent sessions
Freddy AI Agent additional
—
usage based
- 100
- Additional AI Agent sessions
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